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Canadian Study Permit and Visas made simple

industry
Industry
immigration
industry
Target audience
worldwide
industry
Duration
feb 2020 - jan 2021
Apply for Study Permit and Canada Visas easy
1/9
ToGoImmigrate

About ToGoImmigrate

Canadian visa service

ToGoImmigrate (TGI) – is a platform that allows people all over the world to get a quality service regarding travel, study, and work visas to Canada.
The platform offers a convenient and dependable way to apply for a Study Permit, Temporary Resident Permit (TRP), and Temporary Resident Visa (TRV) for Canada.
The TGI specialists in a short time determine if a person can obtain a visa and enter Canada.

1
Professional
TGI provides professional immigration legal guidance on the continuously changing immigration laws and regulations.
2
Reliable
TGI finds innovative, proactive solutions for the challenges that may arise throughout the immigration process.
3
Easy
You don't need to learn immigration laws. Our service allows you apply for a visa online in just a few steps.

How TGI Works

TGI will help you prepare and submit your Visa.
Get started in a few easy steps.

1

Check your eligibility

Receive a questionnaire. You need to answer all questions to ensure you meet the eligibility requirements for a Canadian visa.
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2

Prepare application

If you meet all eligibility requirements you choose a package of services and prepare your visa application.
->
3

Get professional advice

Get professional advice on document preparation and assess your eligibility in accordance with immigration rules and regulations.
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4

Get a full package

Get the application and a full package of required documents that you can submit to IRCC.
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ToGoImmigrate

The problem

Canada Immigration law is becoming more complex and challenging every day. You must ensure that you have gathered all documents required to enter the country.

Immigration officers have the right to deny a visa application if they feel an applicant has not met all requirements, so it is valuable to have a qualified professional immigration representative review your application prior to submission.

Objectives

Automation
Automation and simplification of the visa application process in Canada.
Eligibility test
Short eligibility test with simple questions to determine the chances of success. Do not waste your time filling out the entire form if the chances are low.
Individual approach
An individual approach with every client. Support with potential roadblocks before they happen and help to solve complex immigration problems.
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ToGoImmigrate

Key Solutions

eligibility checker personal account checking forms and documents by specialist
eligibility checker
Before signing up it's better to determine the chances of success.
If the chances are low, you won't spend any extra minutest on the platform.
personal account
In the personal account, the user fills out many forms and attaches documents.
The filling process is accompanied by a dynamic progress bar and autosave. All the sensitive data is encrypted as well.
checking forms and documents by specialist
TGI lawyers in the administrator role will check all your documents and forms.
You'll get their commentaries if you need to change/add something.
4/9
ToGoImmigrate

Development process

Strategy
Immersion
Focus
Process
Testing
Maintenance
Business Analyst Project Manager UX/UI designer
Backend Developers Frontend Developers
QA Devops
Strategy
2 weeks
  • Discover product requirements
  • Lean Canvas creation
  • Defining stages of development
Immersion
2 weeks
  • Project estimation
  • Business analysis
  • Competitor analysis
Focus
3 weeks
  • User flows
  • Information & Database architecture
  • User personas
Process
5 months
  • Prototypes & validation
  • UI Design
  • Software development
Testing
2 months
  • Usability testing
  • QA
Maintenance
4 months
  • Client support ticket processing
  • Continuous app debugging and optimising
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ToGoImmigrate

TGI Workflow Scheme

Workflow diagram
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ToGoImmigrate

Validation ->

Usability testing report on applicant’s platform

Usability testing was conducted with a total of 5 participants, who were asked to complete a series of tasks related to the visa application process.

Overall, the results of the study indicate that the platform is generally easy to use and navigate. However, a few issues were identified and improved to enhance the user experience.

Insights

Documents uploading issue
Users reported that the process of uploading documents was confusing and that they were unsure if their documents had been successfully uploaded.
Personal information
Users were concerned about the security of their personal information.
Access to info
Participants reported that it was not always easy to find the information they needed to complete the application.
people1

Completed tasks: 4/5

AVG task time: 2 min

Max qty of errors: 3

1
people2

Completed tasks: 4/5

AVG task time: 1,5 min

Max qty of errors: 2

2
people1

Completed tasks: 5/5

AVG task time: 2 min

Max qty of errors: 1

3
people1

Completed tasks: 3/5

AVG task time: 2,3 min

Max qty of errors: 3

4
people1

Completed tasks: 4/5

AVG task time: 1,6 min

Max qty of errors: 2

5

Customer journey map for applicants

Working with CJM gives a better understanding of the user's needs and expectations. It also helped to identify potential roadblocks or confusing areas in the process that may be causing frustration or delays for customers. Identifying these areas, the possible opportunities were suggested to improve the user experience and increase customer satisfaction and loyalty.

Journey
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ToGoImmigrate

Implementation ->

Eligibility checker

Applicants should answer all questions to ensure they meet the eligibility requirements for a Canadian Study Permit.
By answering all questions users get the answer concerning the next steps.

Eligibility checker diagram

Package choise

If applicants meet all eligibility requirements they can сhoose a package of services and prepare a visa application. TGI provides three packages to choose.

Package choise diagram
Wait for edit
On review
Completed
Confirmed

Forms and documents list

The application and a full package of required documents that you can submit to IRCC are provided to users. The list of forms and documents also can be found on the embassy’s official website.

Document 1 diagram Document 2 diagram
Documents diagram

Payment

All suggested services within packages can be paid via integrated payments APIs. Applicants can have various ways of payment for more convenience.

Payment diagram

Admin panel & Dashboard

All applicants can request professional advice on document preparation in accordance with immigration rules and regulations. All requests are managed by lawyers and supported with correspondent comments.

Package choise diagram Package choise diagram
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ToGoImmigrate

Delivered value->

Testimonial

“No more losing important files and paperwork. With TGI everything is online and can easily be accessed by the applicant and TGI legal team”.

Product owner

57% reduced the time for preparing all documents and filling forms
With TGI, everything is online and can easily be accessed by the applicant and TGI legal team.
2x
The time reduced for filling out the form.
20% more likely to obtain a visa
TGI experienced immigration team spots potential roadblocks before they happen and can help solve complex immigration problems. TGI team uses an individual approach with every client.