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Psychological Counseling Platform
- Industry mental health
- Target audience worldwide
- Duration 2021-2022
- ISO/IEC 27001
- ISO 9001
- Industry mental health
- Target audience worldwide
- Duration 2021-2022
About the project
HealthHubis a platform where users meet π talented mental health professionals π€. The application offers a wide range of consultants to choose from π©πΌβπ» and 24/7 customer support β±.
- Chat with the experts anytime worldwide
- Validation of experts through verified experience
- Consultations are available via chat, video & audio calls
- 24/7 customer support
A variety of worries can make it hard for people to live life to its fullest. It takes a lot of strength πͺπ» and bravery to reach out for help. βπ»This is where counseling starts.
the problem
The number of people suffering from psychological disorders is increasing every year. π Therefore, users need to find a psychologist as quickly as possible β±, without being bound to a particular place π or time β³.
objectives
- Providing online therapy ππ»ββοΈ services involving experienced professionals such as π§π» therapists, psychologists, and life coaches to help those struggling with their mental health;
- To create a vibrant community ππ»ββοΈ of people to connect with and share feelings;
- Create a platform for mental health counsellors π©π»ββοΈ to provide comprehensive assistance and maximize the impact.
key solutions
- An effortless search π tool to help users easily access and connect with psychic advisors on a variety of topics and areas of expertise
- Match tool helps you find π¨πΌβπΌ perfect expert through reviews and ratings
- π©πΌβπ» Chat, video & audio calls, video recordings
- Check if the userβs favorite experts are β available + set of notifications
Development process
user personas
Adviser Expertise validation
The best therapy occurs when there is an abundance π of trust between the user and the counsellor ,so it is essential to locate a specialist who has appropriate qualifications π©π»βπ and is a suitable match for the user. The validation was conducted using a π survey with 80 participants.
- More than 3 years of experience in chosen profession
- More than 6 years of specialized study
- 60% 3 year
- 30% 2 year
- 10% 1 year
- 80% 6 year
- 15% 3 year
- 5% 3 year
User-spam protection validation
The user-spam protection was validated primarily at the registration stage. The additional security measures significantly improved the user filtering process, resulting in a 65% reduction in the number of spam-users.
- 2-step verification
- Advanced fields
- Required inputs*
- Client
- Adviser
- everything the Client includes, plus:
- Photo ID
Usability Testing
The testing was conducted remotely, with all 5 individuals taking part in the same scenario and completing the same set of tasks, which were designed to reflect the most common user actions.
insights & feedbacks
- 100% of users want to get safe and secure consultations;
- 100% of users want instant consulting services that include live chat, video, and audio calls;
- 80% of users agree to pay additionally to get an instant counselorβs service;
- People desire to know beforehand about an individual's educational qualifications, experience, reviews, etc. in order to build trust;
- Users aim to quickly and effectively resolve their psychological issues.
implementation
Onboarding Onboarding screens provide an overview of the app's features and functions, illustrated πΌ with visuals to help ignite users' imaginations. Plus, all steps can be bypassed if preferred.
Adviser + User profile The application facilitates consultations between an Adviser providing psychological guidance and a Client in need of advice.
Home page The home screen for advisers provides statistics π for tracking their work, while clients are presented with a wide range of services, a list of advisers to choose from, and a convenient filter to help find π the perfect specialist and make an appointment.
live Chat / Video / Audio Consultations Users can stay safe and connected from the comfort of their own home by taking advantage of video and audio calls π , as well as chat π¬ features. Staying in touch with their specialist has never been easier.
Payment For a Client, there are two convenient ways to pay for services: topping up their account credits in advance, or making direct payments through PayPal or a π³ credit card.
Admin/BI Dashboard All user data is managed and monitored by π©π»βπΌ an administrator. The most important metrics π of user activity and expenditure are displayed on the dashboard.
delivered value
Satisfaction of users that participated in app usability testing
Reduction in development time for similar platforms.
Itβs great opportunity to take care of your mental health without leaving home, at a convenient time and with the 24/7 support of professionals